Shipping & Delivery
Every Jooori piece is cast and finished by hand after you order it, so there is a making window before anything ships. You will receive a dispatch email with tracking the moment it leaves us.
Shipping cost and delivery estimate
Shipping options, costs and estimated delivery times are calculated for your address at checkout, before you pay. Delivery estimates run from the day your order is dispatched, not the day you place it.
Where we ship from
All orders are made and dispatched from Vietnam.
Duties and import tax
Depending on your country, import duty or VAT may be charged when your parcel arrives. These charges are set by your government, are not collected by us at checkout, and are the recipient's responsibility.
Incorrect addresses
Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or incomplete, we will resend it once return postage is covered.
Delayed or lost parcels
If your tracking has not updated for 10 business days, contact us and we will open a case with the carrier.
Questions? Get in touch and we will come back to you.